12 Best Business Phone Services for Small Businesses (2024)

In today’s digital age, a reliable business phone service is no longer a luxury but a necessity for any successful small business. It’s the lifeline to your customers, a tool to build trust, and a foundation for efficient communication. However, with countless options available, choosing the right business phone service can feel overwhelming.

As a seasoned technology expert with over 15 years of experience, I’ve witnessed the evolution of business communication and have had the opportunity to test and evaluate numerous phone systems. Through this journey, I’ve learned that the best business phone service isn’t just about making calls; it’s about finding a solution that aligns perfectly with your business needs, budget, and future growth.

In this comprehensive guide, I’ll delve into the 12 best business phone services specifically designed for small businesses in 2024. We’ll explore their features, pricing, pros and cons, and most importantly, how each service can empower your business to communicate effectively and achieve its goals.

To make this guide even more valuable, I’ll share my expert insights and tips that will help you navigate the complex world of business phone services with confidence. So, let’s dive in and find the perfect solution for your small business!

How We Test and Review Business Phone Services

To ensure this guide provides you with accurate and reliable recommendations, we meticulously test and review every business phone service based on a comprehensive set of criteria:

• Ease of Use: We personally set up and use each service, focusing on user-friendliness. We evaluate how easy it is to manage contacts, set up call forwarding, and utilize voicemail features. We also assess the onboarding process, ensuring it’s straightforward even for teams without technical expertise.
• Features and Integrations: We thoroughly examine the key features offered by each service, such as voicemail-to-email, call recording, conference calling, and more. We also test their integration with popular business tools like Slack, Google Drive, and CRM software, ensuring seamless workflows.
• Call Quality and Reliability: We make numerous calls to evaluate the clarity of both local and international calls. We monitor call drops and lag, particularly during peak usage times. We test the service’s ability to maintain call quality during power outages or weak internet connections, prioritizing reliability even in challenging situations.
• Pricing: We compare pricing structures across services to identify those offering the best value for small to medium-sized businesses. We evaluate the features, flexibility, and scalability of each pricing tier and look for any hidden fees or extra charges that might impact long-term costs.
• User Reviews: We analyze user feedback from actual business customers, gaining insights into common issues that might not surface during our initial testing. This provides a well-rounded perspective on each service’s real-world performance.
• Personal Experience: Having personally used Nextiva and other business phone companies, I bring additional insights into the practical usage of these services in real business scenarios. This firsthand experience allows me to provide more informed and relatable recommendations.

Why Trust WPBeginner?

WPBeginner is renowned for its comprehensive WordPress resources and insightful reviews. Our team brings over 16 years of experience in WordPress, web design, and online marketing, allowing us to understand the unique needs of small businesses.

We’ve used a variety of business phone services to manage our own communication needs, particularly as our remote team has grown. We rely on these services for conference calls, client support, and internal communication across different time zones.

Our hands-on experience with these services allows us to provide real-world insights when reviewing and recommending tools. We rigorously test each business phone service we recommend, ensuring they meet the demands of a fast-growing online business like ours.

Whether it’s handling large volumes of customer inquiries or ensuring call quality during international meetings, we evaluate how well these services perform under the same conditions you might face.

For more transparency, please visit our complete editorial process here.

Why and When You Need a Business Phone Service

You might be tempted to simply use your landline or mobile phone number for your business. However, this approach lacks professionalism and can lead to communication and privacy challenges.

A dedicated business phone service offers numerous advantages:

• Professionalism: A separate business phone number instantly elevates your image and creates a professional distinction between your personal and business life.
• Enhanced Communication: Most business phone services come with features like call forwarding, caller ID, call waiting, inbound call routing, call recording, and more, streamlining your communication process.
• Team Collaboration: You can share one business phone number across multiple team members, ensuring calls are answered promptly and efficiently, even if someone is unavailable.
• Flexibility: Receive and make calls using a desk phone, cordless phone, mobile device, or computer, providing flexibility for your team, no matter where they are.
• Scalability: Easily add or remove team members without needing IT support, ensuring your phone system adapts to your growing business needs.
• Mobility: VoIP systems transmit voice over the internet, allowing you to take your local or toll-free number anywhere with a reliable internet connection. This is ideal for remote teams or businesses with employees on the go.
• Data and Analytics: Track call duration, hold times, wait times, and overall usage, gaining valuable insights into customer interactions and identifying areas for improvement.

If you run an online store or a small business website, adding a professional business phone service can significantly boost your growth. You can use it to create a superior customer experience with professional sales and support provided over the phone.

Now, let’s explore the top business phone services that can elevate your small business communications:

12 Best Business Phone Services for Your WordPress Site

1. Nextiva

In my opinion, Nextiva is the best business phone service overall, ideal for both small businesses and enterprises. It’s renowned for its expansive feature set, quick setup, and reasonable pricing. Nextiva’s simple web-based admin panel makes it easy for small business owners to manage their unified communications platform like a pro.

Here’s what makes Nextiva stand out:

• Advanced Call Routing: Seamlessly direct calls to specific individuals or departments, ensuring every call is handled efficiently.
• Unlimited Free Domestic Calling: Enjoy unlimited free calls within the US, saving you money on your communication expenses.
• Voicemail to Email and Text: Never miss an important message again. Nextiva automatically converts voicemail into email and text messages, ensuring you stay informed.
• Online Faxing: Send and receive faxes directly through the platform, eliminating the need for a separate fax machine.
• Text Messages: Communicate with customers and team members through text messages, providing an additional channel for efficient communication.
• Free Local or Toll-Free Number: Get a free local or toll-free number, establishing a professional presence for your business.
• Free Number Porting: Easily transfer your existing phone number to Nextiva, ensuring uninterrupted communication during the transition.
• Standard Call Management Features: Enjoy caller ID, call forwarding, routing, custom greetings, an advanced IVR (interactive voice response) system, and more, simplifying your call handling process.
• Unified Communications Platform: Beyond business phone service, Nextiva offers powerful features like live chat, CRM, online surveys, and call analytics, creating a comprehensive communication ecosystem for your business.
• Excellent Call Quality: Experience crystal-clear calls with Nextiva’s reliable VoIP technology, ensuring your communication is always professional and understandable.
• 99.999% Uptime Guarantee: Enjoy peace of mind knowing that Nextiva’s VoIP solution is designed for maximum reliability, minimizing disruptions to your business operations.
• 24/7 Customer Support: Receive support whenever you need it, with Nextiva’s dedicated customer service team available around the clock.

Pricing for Nextiva’s business phone service starts from $21 per user every month for the Core plan when you use our Nextiva coupon code here.

Note: WPBeginner uses Nextiva as its business phone service. In my experience, Nextiva is the best small business phone system in the market, offering a powerful combination of features and affordability.

As a small business, my favorite feature is Nextiva’s ability to add a business line to cell phones. This allows our team to receive incoming calls from our office or even when working remotely, without sharing their personal cell phone numbers. The Nextiva app is available on both iPhone (iOS) and Google (Android) smartphones.

Nextiva also offers text messaging and video conferencing, making it easier for our team to communicate with customers using their preferred business communication channels. For businesses needing an office phone system that works with existing handsets, Nextiva provides that option as well. Call centers and enterprise companies often use Nextiva to transition their Avaya private branch exchange (PBX system) into a powerful cloud phone system with SIP trunking.

Nextiva is trusted by top universities like Stanford, UCLA, and the University of Southern California, as well as leading brands like Taco Bell and Conan O’Brien.

Why I recommend Nextiva: Nextiva stands out as the best overall business phone service for small businesses seeking affordable, enterprise-level plans. It’s a comprehensive, user-friendly solution with excellent call quality and exceptional customer support.

2. RingCentral

RingCentral is another highly regarded business phone service for companies of all sizes. I was impressed by its cloud-based features and found it to be the most feature-rich small business phone system on the market at its price point.

Here are some of RingCentral’s key strengths:

• Comprehensive Cloud-Based Phone System: Enjoy a fully integrated phone system that’s accessible from anywhere with an internet connection, simplifying management and enhancing team collaboration.
• Messaging and Video Conferencing: Communicate efficiently with built-in messaging and video conferencing capabilities, enabling seamless collaboration within your team and with clients.
• Robust Mobile and Desktop Apps: Stay connected from anywhere with RingCentral’s user-friendly mobile and desktop apps, providing consistent communication across devices.
• Integrations with Popular Business Applications: Seamlessly integrate with popular business applications like Google Workspace, Dropbox, and Microsoft, streamlining your workflows and centralizing your communication hub.
• Unlimited Calling: Enjoy unlimited calling within the US, Canada, and Mexico, making it a cost-effective solution for businesses with frequent call volume.
• Call Forwarding, Caller ID, and More: Leverage standard call management features like call forwarding, caller ID, call waiting, and call transfer, ensuring your calls are handled professionally and efficiently.
• SMS Messaging: Communicate with customers and team members through text messages, expanding your communication channels and offering a convenient way to stay connected.
• Visual Voicemail: View your voicemail messages as text, saving time and allowing you to quickly get the information you need.
• 1000 Toll-Free Minutes: Utilize toll-free minutes to make your business more accessible to potential customers, expanding your reach and providing a professional touch.
• Intuitive Cloud-Based Administration: Easily set up and manage your calls with RingCentral’s intuitive cloud-based administration panel, simplifying the process for small business owners.

Their Core plan starts at $20 per month for each user (billed annually). Other plans offer different pricing and advanced features like auto call recording, internet fax, unlimited video conferencing, whiteboards, messaging, and more. You can use our RingCentral coupon code here to unlock special pricing.

You can also purchase a vanity phone number for your business, which allows you to have a catchy and memorable business phone number.

RingCentral is an excellent phone solution for physical offices seeking to replace landlines and those transitioning to a virtual office. It can work with your existing telephone system (if compatible), or you can utilize their virtual phone system through the RingCentral desktop app and mobile app, which are compatible with all smartphones (iOS and Android).

Due to its popularity, RingCentral boasts a large app integration directory. This allows you to connect with other services for automatic transcription, real-time analytics, voice-over call recording, sales call insights from Chorus.ai, call center software integrations, support help desk software connections, and numerous other add-ons. This creates a truly integrated customer contact center. They also offer APIs for developers.

Why I recommend RingCentral: RingCentral is a robust business VoIP solution ideal for small to medium-sized businesses. Its comprehensive features, seamless integration with popular business tools, and user-friendly interface make it a top choice for businesses seeking reliable communication solutions.

3. Zoom Phone

Zoom Phone is a modern, scalable, and budget-friendly small business phone service that offers flexible pricing without long-term contracts. It’s a fantastic option for small businesses on a tight budget. While it’s half the price of our other top choices, its cloud VoIP phone system delivers all the essential features you need.

Zoom Phone offers the following advantages:

• Call Forwarding, Recording, and Transcription: Efficiently manage calls with call forwarding, recording, and voicemail transcription, simplifying your call handling process and allowing you to easily access important information.
• Automatic Call Attendance: Ensure every call is answered promptly with automatic call attendance, maximizing customer satisfaction and minimizing missed opportunities.
• SMS: Communicate with customers and team members through text messages, expanding your communication channels and offering a convenient and familiar way to connect.
• Desktop and Mobile Apps: Access Zoom Phone from anywhere with its user-friendly desktop and mobile apps, providing seamless communication across devices.
• Desk Phone Support: Utilize your existing desk phones with Zoom Phone, offering flexibility and integrating with your existing setup.
• Seamless Integration with Zoom Meetings: Elevate phone calls into video conferences with Zoom Meetings or transfer a call to a Zoom Room with a simple click, simplifying collaboration and enhancing communication.
• Integrations with Popular Apps and Services: Integrate Zoom Phone with popular apps and services like Salesforce, Microsoft Outlook, Google Workspace, Slack, Twilio, Talkdesk, and more, streamlining workflows and centralizing your communication hub.

Their phone plans start at $10 per month per user for the pay-as-you-go plans. However, to access unlimited outbound calls, you need to upgrade to a plan starting at $20 per month per user.

Why I recommend Zoom Phone: Zoom Phone is an exceptional value for small businesses seeking a cost-effective solution without sacrificing essential features. Its affordable plans, seamless integration with Zoom Meetings, and wide range of capabilities make it an attractive option for budget-conscious businesses.

4. Grasshopper

Grasshopper offers virtual phone numbers through Voice Over Internet Protocol (VoIP). It’s a good alternative for solopreneurs and small businesses. A virtual phone number means it can forward calls to any phone number or mobile device. However, you’ll still need a regular phone line for outgoing calls.

Here are some of Grasshopper’s key features:

• Intuitive Web and Mobile Apps: Easily manage your account and phone service with Grasshopper’s user-friendly web and mobile apps, providing convenient access and control.
• Multiple Extensions: Add multiple extensions to your number, allowing you to manage different departments or team members efficiently.
• Local, Toll-Free, and Vanity Phone Numbers: Choose from local, toll-free, and vanity phone numbers, establishing a professional presence and a memorable number for your business.
• US, Canada, and UK-Based Numbers: Get local and toll-free numbers in the US, Canada, and the UK, expanding your reach and providing a local presence in different markets.
• Standard Call Management Features: Enjoy call forwarding, routing, waiting, call hold music, voicemail-to-email transcripts, and more, simplifying your call handling process.
• Ideal for Remote Teams: Add extensions that can be used from anywhere using mobile or desktop apps, making it perfect for remote teams or businesses with employees on the go.

Their plans start at $14 per month with one local number and one extension. On higher plans, you can increase the number of users and add multiple local phone numbers.

Why I recommend Grasshopper: Grasshopper is a budget-friendly option for freelancers, solopreneurs, and anyone seeking a simple and affordable business phone setup. Its ease of use and essential features make it a great starting point for small businesses with limited budgets.

5. Ooma

Ooma is a popular business VoIP phone provider that offers business phone numbers and 1-800 toll-free phone numbers at affordable prices. It’s a great option for growing businesses seeking a multi-channel platform for their operational needs.

You can add a toll-free number to any Ooma Office plan. By default, they will pre-select a toll-free phone number for you, but you also have the option to choose a new one.

Here are some of Ooma’s notable features:

• Virtual Receptionist: Greet callers with a professional greeting and direct them to the appropriate person or department, enhancing your business’s image and improving customer service.
• Extension Dialing: Easily reach colleagues within your company using internal extensions, streamlining communication and fostering collaboration.
• Music-on-Hold: Provide a pleasant listening experience for callers while they wait, keeping them engaged and maintaining a professional atmosphere.
• Smart Mobile Phone Apps: Manage your calls and access features like call forwarding and voicemail from your smartphone, providing flexibility and convenient access.
• Call Logs: Keep track of all your calls, including date, time, duration, and caller information, allowing you to review past interactions and analyze your communication patterns.
• Easy Setup: Set up your Ooma Office system within minutes, simplifying the process and getting you up and running quickly.
• Control Panel: Manage calls, add team members, configure settings, and more easily through their user-friendly control panel, simplifying administration and giving you complete control over your phone system.

Their pricing plan starts at $19.95 per month per user with no contracts, and it comes with a free toll-free number and 50+ business phone features.

Ooma also offers an Enhanced plan for $27.99 per month, which includes additional features like video conferencing, voicemail transcription, enhanced call blocking, call recording, a desktop app, and more. The Call Center plan, costing $49.99 per month, offers even more advanced features such as unlimited call queues, Salesforce integration, meeting recording, hot desking, and more.

Why I recommend Ooma: Ooma is a versatile business phone service that caters to businesses of all sizes. It’s ideal for both traditional office settings with desk phones and remote teams seeking to improve productivity and collaboration. Its affordable pricing, robust features, and user-friendly interface make it a strong contender for small businesses.

6. Phone.com

Phone.com is another reliable option for small business phone service. They offer a simple web and app-based administration panel with standard phone service features, making it easy to manage your system.

Phone.com’s key features include:

• Call Forwarding, Call Routing, and Caller ID: Enjoy essential call management features like call forwarding, routing, and caller ID, ensuring your calls are handled professionally and efficiently.
• Conference Calling and Video Conference Calls: Connect with multiple participants easily through conference calls and video conference calls, facilitating collaboration and efficient meetings.
• Affordable International Calling: Reduce your international calling costs with Phone.com’s inclusive local call minutes for several European countries and Canada, making it cost-effective to stay connected globally.
• Integrations with CRM Software: Integrate Phone.com with third-party CRM software like Salesforce and Zoho, centralizing your customer information and enhancing your communication strategy.

Their plans start from $12.74 per month for 500 calling minutes, one account phone number, video conferencing, and more.

Why I recommend Phone.com: Phone.com is an excellent budget-friendly choice for budget-conscious companies. Its simple interface, essential features, and affordable pricing make it a viable option for businesses seeking a basic yet reliable phone service.

7. GoToConnect (formerly Jive)

GoToConnect, formerly known as Jive, is another strong contender for small business phone services. They offer an advanced cloud business phone system at an affordable price, making it a feature-rich option for businesses seeking comprehensive communication solutions.

GoToConnect’s key features include:

• Unlimited Calls and Extensions: Enjoy unlimited calls and extensions, ensuring your team can communicate freely and efficiently within the company.
• Call Forwarding, Number Sharing, and More: Leverage essential call management features like call forwarding, number sharing, voicemail to audio email, and automatic call attendance, simplifying your call handling process.
• Mobile Apps, Chat, and SMS: Stay connected from anywhere with GoToConnect’s mobile apps, chat functionality, and SMS capabilities, providing a unified communication platform for your team.
• CRM and Marketing Integrations: Integrate seamlessly with popular services like Salesforce, Zoho, Microsoft Outlook, Google Workspace, Zendesk, and Slack, streamlining your workflows and centralizing your communication hub.
• Unified Business Communication Platform: Go beyond traditional phone service with GoToConnect’s HD video conferencing, facilitating seamless collaboration with customers and team members, enhancing communication and productivity.
• Advanced VoIP Features: Enjoy over 100+ cloud VoIP features, including unlimited call queues, an advanced dial-pad editor, cloud branch exchange, advanced ring groups, wait time announcement for call centers, a paging system, eFax, and more, providing a comprehensive and powerful communication solution.
• Integration with GoTo Software Family: Seamlessly integrate with other GoTo software like GoToMeeting, GoToWebinar, and GoToTraining, creating a unified ecosystem for your meetings, webinars, and training programs.

Their pricing starts at $27 per month for the basic business phone service. Their premium plan offers advanced features for larger call centers. While GoToConnect is a feature-rich option, its pricing might be slightly higher than some other solutions, making it a better fit for mid-size companies with more complex communication needs.

Why I recommend GoToConnect: GoToConnect is an excellent choice for small businesses in the education and healthcare industries, especially those with a high volume of calls and a need for advanced features like call queues and video conferencing. Its seamless integration with other GoTo software also enhances its appeal for businesses already using this suite of tools.

8. Freshcaller

Freshcaller, formerly Freshdesk Contact Center, is an easy-to-use and affordable contact center solution for businesses of all sizes. This cloud-based business phone service is specifically designed to manage inbound customer support calls, making it ideal for businesses with dedicated customer support teams.

Freshcaller offers the following features:

• Call Center Features: Manage inbound calls efficiently with features like voicemail, call recording, call monitoring, warm and cold transfers, routing automation, and agent availability reports, providing a robust and efficient customer support infrastructure.
• Scalability: Easily scale your business with Freshcaller’s ability to create a global contact center by bringing your carrier or purchasing numbers from 90+ countries, expanding your reach and handling growing call volumes.
• Pay-Per-Minute Plan: Get started with Freshcaller’s pay-per-minute plan, providing flexibility and affordability for businesses with varying call volumes.
• Growth Plan: Upgrade to the Growth plan, which includes up to 2,000 free incoming minutes, starting at $15 per month per agent, offering a cost-effective solution for businesses with regular call volume.

Why I recommend Freshcaller: Freshcaller is best suited for businesses with dedicated customer support teams that handle a high volume of customer calls. Its focus on call center features and scalability make it a strong choice for businesses prioritizing customer service excellence.

9. Dialpad

Dialpad is an AI-powered cloud communication platform that offers calling, video conferencing, messaging, and more, all within one user-friendly interface. Its integration with Google Cloud Platform and global data centers ensures 100% uptime, making it a reliable choice for businesses that depend on consistent communication.

Dialpad’s key features include:

• AI-Powered Features: Automate tasks and improve communication with Dialpad’s artificial intelligence features, such as automatic voicemail transcription, live speech-to-text, real-time call analytics, and more, enhancing efficiency and insights.
• AI Live Coaching: Receive real-time recommendations during calls through Dialpad’s AI live coaching, making it easier to train new agents and improve the performance of seasoned agents.
• Integrations with 70+ Tools and Apps: Seamlessly integrate with popular tools and apps like Google Workspace, Slack, Salesforce, Microsoft Teams, and Zendesk, centralizing your communication hub and streamlining workflows.
• Easy Setup: Set up your Dialpad business phone in minutes, simplifying the process and getting you up and running quickly.
• Flexible Pricing: Their pricing starts at $15 per month per user, and you can purchase add-ons like conference room lines, virtual faxes, and additional local, international, or toll-free numbers, providing flexibility to tailor your plan to your specific needs.

Why I recommend Dialpad: Dialpad is a great choice for businesses seeking powerful voice intelligence features and seamless integration with their existing cloud-based tools. Its AI-driven capabilities, user-friendly interface, and extensive integrations make it a valuable tool for businesses looking to enhance communication and efficiency.

10. Vonage

Vonage is a popular VoIP phone service for small and large businesses. All you need is a high-speed internet connection to start making online calls. It’s a versatile solution for businesses of all sizes, offering a wide range of features.

Here are some of Vonage’s notable features:

• Local, Toll-Free, and International Numbers: Add local, toll-free, and international company phone numbers directly from the admin dashboard, expanding your reach and providing a professional presence in various markets.
• Advanced Features: Enjoy features like a virtual receptionist, call screening, click-to-dial, AI virtual assistant, and more, streamlining your call management process and enhancing customer service.
• Contact Center Solutions: Manage high call traffic effectively with Vonage’s contact center solutions, which include an integrated CRM, auto-dial, auto-log calls, call recording, and AI routing, ensuring efficient handling of customer inquiries.

Vonage’s pricing is based on minutes. Their internet calling starts at $0.0043 per minute.

Why I recommend Vonage: Vonage is a great choice for businesses interested in a phone service with advanced features and APIs for developers. Its robust capabilities, comprehensive features, and flexible pricing make it a strong contender for businesses seeking advanced communication tools.

11. 8×8

8×8 is another cloud-based communication platform designed specifically for businesses. It goes beyond phone calls, offering features like HD video and audio conferencing, SMS, and team chat, providing a unified communication hub for your team.

Here are some of 8×8’s key strengths:

• Reliable Communication: Ensure your communication channels are always available with 8×8’s 99.999% uptime SLA and 35+ public and private data centers, providing a consistent and reliable service.
• Scalability: Easily scale your business with 8×8’s flexible plans, allowing you to start with the basic plan, which includes unlimited calling to 14 countries, and upgrade to access more advanced features as your needs grow.

8×8 doesn’t advertise its pricing publicly, so you’ll need to contact their sales team for a quote for their services.

Why I recommend 8×8: 8×8 is a good choice for businesses requiring a reliable phone service with basic calling features. Its focus on uptime, scalability, and unified communication capabilities makes it a suitable option for businesses seeking a simple yet reliable communication platform.

12. Verizon

Verizon, a well-known mobile network carrier, also offers business phone service solutions. It allows you to use traditional phone lines or VoIP plans, providing flexibility for businesses with different preferences.

Verizon’s key features include:

• Traditional Phone Lines: Utilize traditional phone lines, providing a familiar and reliable option for businesses that prefer a traditional setup.
• Business Unlimited Plans: Enjoy unlimited talk, text, and data with Verizon’s Business Unlimited plans, providing a cost-effective solution for businesses with high call volumes and data usage.
• Additional Features: Enhance your mobile experience with features like mobile hotspot data, call filters, mobile security, and more, providing added value and security for your business.

Verizon’s Business Unlimited plans start at $30 per month per line. While Verizon offers a range of options, its pricing is generally higher than some of the other providers on this list, making it a better fit for businesses with higher budgets and a preference for traditional phone lines.

Why I recommend Verizon: Verizon is best suited for businesses with a higher budget that want to utilize traditional phone lines. Its brand recognition, reliability, and robust features make it an attractive choice for businesses seeking a traditional yet dependable phone service provider.

Which Is the Best Business Phone Service for You?

After thoroughly researching all the top business phone service providers, I believe that Nextiva stands out as the best business phone service provider on the market.

Their plans are affordable and scalable for businesses of all sizes, offering unlimited voice calls and a wide array of powerful features. They also provide top-notch customer support, ensuring you get assistance whenever you need it.

What makes Nextiva truly exceptional is that while its business phone line works flawlessly on your cell phone, tablets, and computer, they also often run free promotions for advanced business phone systems like Poly VVX150 or Nextiva X-885, which are popular choices for professionals handling multi-line calls and more.

For all the reasons above, I chose Nextiva for my own business and highly recommend it as the #1 best business phone system in the market. In my research, RingCentral came in a very close second. Their VoIP phone system offers many of the same features as Nextiva, and ultimately, it came down to price and customer service.

You can’t go wrong with these top two VoIP providers.

I also explored many other business phone service providers not listed in this article, such as Skype, Viasat, Avaya, and others. However, I chose not to include them all because I didn’t want to overwhelm you with too many options. My goal is to make choosing the best provider for your needs as simple as possible.

Business Phone System FAQs

Having helped thousands of business owners find the best business phone system for their needs, I’ve answered countless questions. Here are some of the most frequently asked questions about VoIP business phone systems and service providers:

What is VoIP, and how does it work?

VoIP (Voice Over Internet Protocol) is a phone technology that allows you to make and receive phone calls using the internet instead of traditional phone lines. It transmits voice data as digital packets over the internet, just like data for websites, emails, and other online services.

For a detailed guide on what is VoIP and how it works, click here.

Is business VoIP phone service cheaper than a landline phone?

Yes, business VoIP phone systems are generally cheaper than traditional on-premise landlines. They use your existing internet connection, eliminating the need for separate system hardware and installation costs. VoIP phone services also simplify internal IT and support, further reducing costs.

Traditional landline phone providers often charge extra for advanced call features like call queuing, call transfer/automatic call forwarding, music on hold, extension dialing, conference bridge, and more.

With business VoIP, all these advanced features are typically included in a flat monthly fee. Top providers like Nextiva can save you up to 90% on internal calling costs. Another significant advantage is that you get international calling at much more affordable rates.

Can I switch from a landline phone to a business VoIP service?

Yes, you can easily convert your landline business phone system to an online business VoIP solution. All